Purchases, Access Periods, and Refunds

Last updated: August 1, 2026

1. Summary

Billing: one-time purchase for 30 days or 1 year of access, with no subscription or automatic renewal. Credit packs are also standalone purchases.
Before purchase: we show the total amount, access period, and absence of future charges before confirmation.
Cancellation: no cancellation is required because no future charge is scheduled.
End of period: paid access ends on the stated date and the account returns to Free.
Cooling-off: 7 days to cancel with a full refund, as per the Consumer Protection Code.

2. How billing works

Each paid period is an independent purchase. You choose 30 days or 1 year and pay the total shown at checkout. The purchase does not store a renewal authorization or create an automatic future charge. Price changes apply only to new purchases.

Standalone credit packs are also one-time purchases. Those credits do not expire and are consumed under the rules displayed in the Service.

3. End of access and a new purchase

3.1. No cancellation required

Because there is no automatic renewal, you do not need to submit a cancellation request to prevent another charge.

3.2. What happens at the end

Pro or Premium access continues through the stated end date. The account then automatically returns to Free. Standalone credit-pack credits remain valid.

3.3. If the initial payment fails

If Pix, card, or boleto payment is not approved or cleared, paid access is not granted. We do not schedule automatic retries; you may start a new purchase when you choose.

4. Refund

Within the first 7 days of each purchase, you may exercise the statutory cooling-off right and request a full refund under art. 49 of Brazil's Consumer Protection Code. This applies to access-period and credit-pack purchases.

30-day purchase, after 7 days: as a general rule, no refund is provided for a period already started, without limiting mandatory rights under applicable law.
Annual purchase, after 7 days: we refund unused whole months proportionally, recalculating consumed months at the 30-day price. Example: for Pro annual at R$ 90, after 3 months we deduct 3 × R$ 9 and refund R$ 63.
Credit pack, after 7 days: we refund the proportional part corresponding to credits not yet consumed. Credits already used are non-refundable.

If the charge was erroneous, due to our error or the payment processor's error, we refund the full amount regardless of the deadline. Email [email protected] and we resolve it within 5 business days.

5. How to request

Email [email protected] with your account email and order number. We process refunds within 10 business days using the original payment method.

6. Contact

Questions about billing, access periods, or refunds: [email protected].